By engaging with Benefits and Disability Advice Service and taking advantage of any services you are agreeing to the following terms:

1. When contacting Benefits and Disability Advice Service we will always call you back so the call is at our expense.
2. The initial benefit, water and energy check is completely free.
3. If a benefit/premium or water and energy help is identified I will order the form with the exception of Personal Independence Payment, and carry out a home visit at your convenience to complete the form(s) or make necessary phone calls. Sometimes we will be making an online application for you.
4. You are always welcome to have a family member or friend present, and I would recommend this for elderly clients.
5. We will never hurry you, and will always treat you with respect, dignity and sensitivity. We will always fully explain what you could be entitled to and give you all the options where necessary to enable you to make an informed choice.
6. We will keep copies of completed forms/correspondence as they may be needed at a later date.
7. As part of the service we will help with correspondence received from the DWP, HMRC or similar.
8. Although we can help with basic budgeting, we do not advise on debt except for water and energy, but can signpost you to a specialist organisation.
9. We are not permitted by law to provide information on legal matters, criminal matters, employment issues, personal injury and financial products and services.
10. We cannot usually attend Tribunal Hearings although we can provide guidance and assist in lodging the Appeal and providing a written Submission. Should we be asked to attend and are able to do so there will be a charge for attending.
11. We can advise on white goods and disability issues.
12. As Benefits and Disability Advice Service is not a charity there is a reasonable charge for completion of forms and other documents, but this is only payable upon award of a benefit/premium or water/energy help. This can be paid from back dated benefit/premium or in instalments. An agreement detailing this will be signed by the client and Benefits and Disability Advice Service during the home visit. If you do not receive an award of benefit/premium we have assisted you with then no fee is payable for that benefit or premium. A standing order will be completed by you but we will only implement this when you have been made an award of benefit/s, premium/s or water and energy help.
13. Charges are detailed on the relevant page of this website, and are reasonable in comparison to the potential gain of benefit/premium is one year alone, although they are likely to be paid for a much longer period, and sometimes with a sizeable back payment.
14. We confirm that we will always endeavour to do my upmost to obtain an award of benefit/premium or water and energy help, but an award can never be guaranteed.
15. We expect the information provided by you to be honest and accurate. If we suspect that information is false we will not be able to continue providing our service to you.
16. If you fail to co-operate with us thus preventing us from offering a good service we will not be able to continue providing our service to you. However, if you are subsequently awarded benefit, premium or water and energy for a product we have assisted you in obtaining our fee will still be payable.
17. We expect you to contact us when you receive a decision on a benefit, premium or for water or energy even if unsuccessful.
18. We expect you to inform us of any change to your circumstances.
19. For details of what information will be obtained, and how it will be kept please see the relevant page of this website.
20. If you are not happy with any aspect of our service please let us know straight away either verbally or in writing to:

    61 Crescent Avenue
    Grays
    Essex
    RM17 6AZ